General
ARE THE COLORS IN THE PHOTOGRAPHS OF YOUR WORK ACCURATE?
The accuracy of color images on a screen is problematic. If this is extremely important, there are several options. You could purchase the item and return it (at your expense) if the color is not satisfactory. If you have time, I could send you samples or you could obtain them from Bullseye Glass. (In my opinion, not even the color swatches on the Bullseye Glass website are accurate.)
CAN I SHOP AT YOUR GALLERY?
My Gallery is based in my home in Salem, OR. You may shop at my gallery by appointment. I accept payments via credit card, cash, or check. Contact me to schedule your gallery appointment.
Shipping & Returns
HOW MUCH IS SHIPPING (IN U.S.)?
To keep things simple, shipping is factored into the prices of my work for shipping within the lower 48 states. If you are in Hawaii or Alaska, shipping is a flat rate of $25 per order.
DO YOU SHIP INTERNATIONALLY?
Yes, but only on request. To arrange for international shipment, contact me and I can provide you a quote for shipping. I will need your address, and the item(s) you are interested in.
HOW LONG DOES IT TAKE FOR THE ORDER TO ARRIVE?
In general all orders are shipped out within 1-3 business days, and with Standard Shipping will arrive within a total of 7-10 business days. You will be sent tracking information once I ship your order for your convenience.
Rush shipping can be arranged on case-by-case basis. Before placing your order, contact me so that I can provide you a shipping estimate and confirm an estimated delivery time.
Do You offer EXPEDITED (RUSH) SHIPPING?
All shipping is insured. You may either get a refund, or, if available, a comparable replacement.
WHAT IF I RECEIVED A DAMAGED ITEM?
Purchases can be returned within 30 days at purchaser's shipping expense for a full refund of the purchase price (excluding any shipping or handling costs).
CAN I RETURN AN ORDER?
Gift Options
DO YOU OFFER GIFT WRAPPING?
Gift wrapping can be requested at an additional cost which varies by the size of the piece you are purchasing. Please contact me for an estimate.
CAN I ADD A GIFT NOTE?
Absolutely! I am happy to add a custom note to your gift on your behalf. Please let me know in the notes of your order or by contacting me.
DO YOU SELL GIFT CERTIFICATES or Gift Cards?
Gift cards are available for purchase. Minimum $25.00.
Gift certificates may be used for payment or partial payment towards the cost of a class.
CAN A GIFT CERTIFICATE BE USED TO PAY FOR A CLASS?
Billing
WHAT ABOUT SALES TAX?
I am based in Oregon, which does not have a sales tax.
HOW DO I REDEEM GIFT CARDS/ CERTIFICATES?
If the website is not accepting your gift certificate, contact me and I can send you an invoice for any balance due.
What type of payment methods do you accept?
Purchases are processed by Stripe, and as such we accept most major payment methods. I also accept payment by check by arrangement. Please contact me, and I can issue you an invoice, and once payment is received will ship your order to you.
Commissions
HOW DO I ARRANGE FOR A COMMISSION?
The first step is to Contact Me.
HOW LONG DOES IT TAKE TO GET A COMMISSION MADE?
How long it would take to get a commission made will depends on many factors, including my personal schedule. You will need to contact me about your specific project before I can give a more precise estimate.
CAN YOU MAKE ADDITIONAL COPIES OF AN ITEM?
Making additional copies of an item depends mostly on the specific design. Let me know what you are interested in. How quickly will depend on many factors, including whether I have sufficient raw material, how soon I can get more and what other commitments I have. The first step is to let me know which item you want me to copy.
Classes
CAN I COME AND LEARN FROM YOU?
I provide private and group classes in my studio.
Learn more about Classes.
HOW DO I SIGN UP FOR CLASSES?
Available Public Classes will be listed under Announcements. Private Classes can be scheduled individually. Class size minimum is Two (2) students; maximum Five (5).
COVID-19 NOTE: There will not be any public classes scheduled until restrictions are lifted.
WHAT CAN I MAKE IN YOUR CLASSES?
There are many factors which will determine what you can make in my classes, including your previous experience with cutting glass and the duration of the class. The shortest class will be 2 hours; the longest 2 8-hour days either sequential or 1 week apart. Students also work at very different speeds. Because I have to travel to Portland for drop-molded pieces and blown pieces, class projects will be work that can be completed in my studio.
Generally beginning students can make plates and bowls in the 6” to 8 “ size range in a 2-hour class that includes learning basic glass-cutting skills. Children can make pieces the same size using materials that do not require any cutting; in 1-2 hours.
About Fused Glass
WHAT IS FUSIBLE GLASS?
Glass that is manufactured specifically for fusing using a kiln.
WHAT IS FUSING?
“Fusing” creates objects by melting fusible glass in a kiln.
WHAT IS Slumping?
Slumping fires the glass panel in a mold to create shallow pieces like plates, trays, and shallow bowls. Most slumped pieces require no additional work after the final firing.
What is cold work?
Rush shipping can be arranged on case-by-case basis. Before placing your order, contact me so that I can provide you a shipping estimate and confirm an estimated delivery time.
A Rollup is a collaborative piece of fused glass that is then blown by a glass blower. The initial panel must be specifically designed and fabricated to be made into a rollup. Then, I work directly with the glass blower as the panel is rolled into the final shape. [Check out the Process on Youtube]